|Job Description : || |
JJ2241 - Our client is seeking a Team Leader, New Business Processing - UK, SE Eng / Thames Valley to lead and drive an Operations team, to ensure a significant positive impact in driving process and cost efficiency, as well as having full responsibility for one of the key customer service deliverables - fast and accurate payment- contributing to the commercial success of the organisation.
Provide leadership in the delivery of operational excellence in the UK new business processing team.
Deliver key harmonised processes to targeted efficiency, budget and customer satisfaction targets.
Report on progress on a regular basis with action plans to address negative variances.
Plan, control and drive to a conclusion a harmonised process and systems delivery environment to facilitate low cost scalable growth with an embedded programme of continuous improvement in the UK New Business team including moving to an increasingly paperless office and greater automation.
Develop the roles and people within the New Business processing structure allowing mobility of resource within the function to enable load bearing and continuity of service.
Prepare a full people development plan for the New Business team including development, succession and remuneration to facilitate the ongoing development of the human resource in the function.
Support the customer service excellence agenda.
Provide data and commentary on all New Business Processing KPI's to the Operations Manager in a timely manner to support the monthly operational review, and Exec Team meetings.
Apply Lean review techniques to continuously review processes both within the New Business team and wider Operations team.
Ensure that Operations has a culture that puts considering and effectively serving the customer at the centre of all activity
Experience of line management and people development is essential for this role.
Blue chip experience in a customer facing role, preferably in a financial services environment or other similar environment.
Excellent interpersonal and communication skills, to be used across multiple countries and cultures and all levels of management within the wider organisation.
A deep understanding of relationship management and organisational set up and change management.
Management of risk and compliance for New Business Processing.
Knowledge of asset finance products, processes and legal requirements, advantageous but not essential.
Negotiation, conflict resolution and influencing, stakeholder management, process lifecycle management.
Experienced in managing and participating in operational projects and mobilising resource in order to ensure delivery.
The job holder will be required to influence and demonstrate credibility while interacting with all functions but particularly with the numerous sales channels.
Ability to influence and manage key decision makers and stakeholders using variable and appropriate techniques to convey argument, message and requirements.
Demonstrating high levels of commitment and drive to deliver against agreed objectives
We strongly favour applicants with proven relevant experience in Financial Services; particularly in Asset Finance and Leasing.