CBC Logo 2017Up to £35,000 + Excellent Benefits & Bonus.

A large Financial Services organisation my client is looking to recruit a Collections Team Leader to manage a small team of collections officers.

Key Responsibilities:

  • Oversee and lead the day-to-day running of the team identifying customer detriment, delivering fair customer outcomes and ensuring regulatory compliance.
  • Support the design and delivery of collection strategies and campaigns including workflow allocation and management to maximise income and minimise loss.
  • Manage the delivery of Key Performance Indicators (KPI's) and team objectives.
  • Coach and develop a high performing collections team.
  • Ensure that Vulnerable Customer (VC) identification, recording and handling procedures are accurately and effectively followed by the team.
  • Agree within delegated authorities or recommend if outside of own authorities: financial reschedules, forbearance, write offs and bad debt provisions.
  • Ensure that the team operates within defined policies, processes and procedures and delegated authorities.

It Is ESSENTIAL you have a background managing a team with at least 2 years experience in B2B collections / recoveries.

Contact: Gemma 07850 906716 gemma@cbcrs.co.uk