Chatbots, interactive video and the changing customer experience in focus at IAFN Conference

Improving the customer experience is a key goal throughout the auto finance process, particularly as buyers become more focused on digital services. Customers are getting younger, more demanding and more willing to walk away or use online searches to find what they want. For dealerships and finance lenders, that means it is becoming a battle to gain and keep the attention of a potential buyer. At the International Auto Finance Network conference, which takes place on January 26, 2018, at the London Hilton Tower Bridge, expert speakers from the fintech sector will look at how technology can be used to improve customer touchpoints.

Chatbots, interactive video and the changing customer experience in focus at IAFN Conference

Dec 14, 2017

Improving the customer experience is a key goal throughout the auto finance process, particularly as buyers become more focused on digital services. Customers are getting younger, more demanding and more willing to walk away or use online searches to find what they want. For dealerships and finance lenders, that means it is becoming a battle to gain and keep the attention of a potential buyer. At the International Auto Finance Network conference, which takes place on January 26, 2018, at the London Hilton Tower Bridge, expert speakers from the fintech sector will look at how technology can be used to improve customer touchpoints.

Volkswagen Financial Services expects record 2017 earnings

Volkswagen Financial Services will break records in its 2017 financial year as it expects to beat last year’s earnings high of €2.1 billion. According to provisional figures, the portfolio of current contracts will have increased by more than 8% to nearly 20 million this year, compared to 18.2 million in 2016.

Volkswagen Financial Services expects record 2017 earnings

Dec 14, 2017

Volkswagen Financial Services will break records in its 2017 financial year as it expects to beat last year’s earnings high of €2.1 billion. According to provisional figures, the portfolio of current contracts will have increased by more than 8% to nearly 20 million this year, compared to 18.2 million in 2016.

Linedata unveils new brand identity

Linedata, the global solutions and outsourcing services provider, has launched a new brand platform as part of its business transformation strategy. The company, which specialises in the investment management and credit finance industries, has worked with branding agency Carré Noir on the new visual identity.

Linedata unveils new brand identity

Dec 14, 2017

Linedata, the global solutions and outsourcing services provider, has launched a new brand platform as part of its business transformation strategy. The company, which specialises in the investment management and credit finance industries, has worked with branding agency Carré Noir on the new visual identity.

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Auto dealerships will become marketing hubs as finance goes online

What is the evolution of car dealerships? The owners of car lots may argue their place is essential in the supply chain, but they have actually been proving the online model for years, as much of their wholesale stock is now sourced via online channels, either direct through supplier portals or through online auctions. The logical next step is for consumers to follow in their online footsteps and embrace digital purchasing and finance channels, a process which is being pioneered by digital car retailer Rockar. Rockar founder Simon Dixon outlines his vision for the future in this video, provided courtesy of White Clarke Group.

Auto dealerships will become marketing hubs as finance goes online

Dec 07, 2017

What is the evolution of car dealerships? The owners of car lots may argue their place is essential in the supply chain, but they have actually been proving the online model for years, as much of their wholesale stock is now sourced via online channels, either direct through supplier portals or through online auctions. The logical next step is for consumers to follow in their online footsteps and embrace digital purchasing and finance channels, a process which is being pioneered by digital car retailer Rockar. Rockar founder Simon Dixon outlines his vision for the future in this video, provided courtesy of White Clarke Group.

 

Biometrics and asset finance – what does the future hold?

Biometric technology, meaning any technological solution used to identify a person by his or her unique physical or behavioural characteristics, is likely to have a major impact on asset finance over the next decade. From checking the background of investors, to identifying the participants and securing major investments, the tech’s increasing usage among banks and wider public on smartphones has made its further spread into asset finance inevitable.

Biometrics and asset finance – what does the future hold?

Dec 14, 2017

Biometric technology, meaning any technological solution used to identify a person by his or her unique physical or behavioural characteristics, is likely to have a major impact on asset finance over the next decade. From checking the background of investors, to identifying the participants and securing major investments, the tech’s increasing usage among banks and wider public on smartphones has made its further spread into asset finance inevitable.

UK asset finance industry heads for new business record

Asset finance new business (primarily leasing and hire purchase) grew by 7% in October compared to the same month last year and is heading for an annual record. The plant and machinery finance and business equipment finance sectors reported new business up in October by 6% and 13% respectively, compared with the same month in 2016, while new finance for IT equipment was up by 22% over the same period.

UK asset finance industry heads for new business record

Dec 13, 2017

Asset finance new business (primarily leasing and hire purchase) grew by 7% in October compared to the same month last year and is heading for an annual record. The plant and machinery finance and business equipment finance sectors reported new business up in October by 6% and 13% respectively, compared with the same month in 2016, while new finance for IT equipment was up by 22% over the same period.

Nordea joins blockchain-based trade finance platform

Nordea has joined the we.trade consortium as founding partner. The consortium is working with IBM to develop a platform based on distributed ledger technology to make domestic and cross-border commerce easier, safer and more efficient for companies. It is the first such blockchain-based trade finance platform, marking a milestone in the practical adoption of distributed ledger technology in the financial industry. Nordea joins the consortium's other founders, Banco Santander, Deutsche Bank, HSBC, KBC, Natixis, Rabobank, Société Générale and UniCredit, to extend its geographical coverage into the Nordic markets.

Nordea joins blockchain-based trade finance platform

Dec 13, 2017

Nordea has joined the we.trade consortium as founding partner. The consortium is working with IBM to develop a platform based on distributed ledger technology to make domestic and cross-border commerce easier, safer and more efficient for companies. It is the first such blockchain-based trade finance platform, marking a milestone in the practical adoption of distributed ledger technology in the financial industry. Nordea joins the consortium's other founders, Banco Santander, Deutsche Bank, HSBC, KBC, Natixis, Rabobank, Société Générale and UniCredit, to extend its geographical coverage into the Nordic markets.

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Age discrimination a common issue among finance professionals

Finance professionals are warning that age discrimination is a common issue in their workplace, according to new research. A UK study asked 1,400 workers about discrimination in the workplace, particularly when it comes to age, and found that 62% said it was a common issue. More than one-quarter (28.9%) of professionals in the sector say they have been rejected for a job because of their age.

Age discrimination a common issue among finance professionals

Dec 11, 2017

Finance professionals are warning that age discrimination is a common issue in their workplace, according to new research. A UK study asked 1,400 workers about discrimination in the workplace, particularly when it comes to age, and found that 62% said it was a common issue. More than one-quarter (28.9%) of professionals in the sector say they have been rejected for a job because of their age.

ELFF announces new leadership team for 2018

The Equipment Leasing & Finance Foundation has announced its new line-up of officers who will serve in 2018, along with its board of trustees. The Foundation’s chair for the next 12 months is Jeffry Elliott, senior managing director, Huntington Equipment Finance. The vice-chairman’s posted is being filled by Scott Thacker, chief executive officer, Ivory Consulting Corporation. Vincent Belcastro, managing director/group head, corporate equipment finance, Santander Bank Equipment Finance, takes up the role of treasurer.

ELFF announces new leadership team for 2018

Dec 11, 2017

The Equipment Leasing & Finance Foundation has announced its new line-up of officers who will serve in 2018, along with its board of trustees. The Foundation’s chair for the next 12 months is Jeffry Elliott, senior managing director, Huntington Equipment Finance. The vice-chairman’s posted is being filled by Scott Thacker, chief executive officer, Ivory Consulting Corporation. Vincent Belcastro, managing director/group head, corporate equipment finance, Santander Bank Equipment Finance, takes up the role of treasurer.

Coffee drinkers help guide the future of car buying

Fintech software expert Codeweavers is researching the views and experiences of consumers in coffee shops across the UK as it develops its next-generation technology for car finance and e-retailing. The company’s User Experience (UX) team is conducting a series of short, sharp sessions with consumers on their car buying and financing views.

Coffee drinkers help guide the future of car buying

Dec 11, 2017

Fintech software expert Codeweavers is researching the views and experiences of consumers in coffee shops across the UK as it develops its next-generation technology for car finance and e-retailing. The company’s User Experience (UX) team is conducting a series of short, sharp sessions with consumers on their car buying and financing views.

 

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Mystery shopper programme reveals bank finance failings

Alternative lender iwoca has carried out a mystery shopper exercise with a range of UK banks to highlight the frustrations facing UK small business owners who require finance. The company has published a video of a series of attempts by a small businessman to secure funding direct from local branches, without success. In the first two, he is told no-one is available, while in another it takes 20 minutes and a lengthy in-branch phone call to be told there are no employees available to discuss the client’s needs.

Mystery shopper programme reveals bank finance failings

Dec 11, 2017

Alternative lender iwoca has carried out a mystery shopper exercise with a range of UK banks to highlight the frustrations facing UK small business owners who require finance. The company has published a video of a series of attempts by a small businessman to secure funding direct from local branches, without success. In the first two, he is told no-one is available, while in another it takes 20 minutes and a lengthy in-branch phone call to be told there are no employees available to discuss the client’s needs.

Georg Bauer to report on progress of fair.com at IAFN Conference

Georg Bauer will report on the progress of fintech start-up fair.com, a business he co-founded this year with TrueCar pioneer Scott Painter. Bauer will be speaking at the International Auto Finance Network conference in January 2018 in London. Fair.com’s business model has grown out of the founders’ belief that modern consumers find problems with the current car buying process. Confrontational experiences with dealership salespeople and the long-term commitments required for purchases, leases and loan agreements are all out of step with purchasing patterns in most other sectors, where consumers increasingly favour pay on use and subscription arrangements, they argue.

Georg Bauer to report on progress of fair.com at IAFN Conference

Dec 11, 2017

Georg Bauer will report on the progress of fintech start-up fair.com, a business he co-founded this year with TrueCar pioneer Scott Painter. Bauer will be speaking at the International Auto Finance Network conference in January 2018 in London. Fair.com’s business model has grown out of the founders’ belief that modern consumers find problems with the current car buying process. Confrontational experiences with dealership salespeople and the long-term commitments required for purchases, leases and loan agreements are all out of step with purchasing patterns in most other sectors, where consumers increasingly favour pay on use and subscription arrangements, they argue.

New credit facility drives Startline Motor Finance expansion

Startline Motor Finance has secured a new £250 million credit facility from J.P. Morgan. It comes as Glasgow-based Startline has seen a 25% increase in the number of major dealer groups in its portfolio. It is currently implementing a major sales and marketing campaign designed to create further interest.

New credit facility drives Startline Motor Finance expansion

Dec 11, 2017

Startline Motor Finance has secured a new £250 million credit facility from J.P. Morgan. It comes as Glasgow-based Startline has seen a 25% increase in the number of major dealer groups in its portfolio. It is currently implementing a major sales and marketing campaign designed to create further interest.

Wheels and ALD launch global reporting solution

The ALD Automotive and Wheels Global Alliance has launched a new global data visualization and reporting solution for fleets. Global Fleet Reporting (GFR) consolidates fleet management data from multiple sources, including third-party data, on a secure and confidential platform.

Wheels and ALD launch global reporting solution

Dec 11, 2017

The ALD Automotive and Wheels Global Alliance has launched a new global data visualization and reporting solution for fleets. Global Fleet Reporting (GFR) consolidates fleet management data from multiple sources, including third-party data, on a secure and confidential platform.

NextGear Capital UK reaches funding milestone

NextGear Capital UK is celebrating a key milestone after funding 200,000 vehicles since its launch. The total value of vehicles financed has exceeded £1.4 billion since the company first started offering finance in 2014.

NextGear Capital UK reaches funding milestone

Dec 11, 2017

NextGear Capital UK is celebrating a key milestone after funding 200,000 vehicles since its launch. The total value of vehicles financed has exceeded £1.4 billion since the company first started offering finance in 2014.

Vans keep UK business fleet leasing market in growth

The total UK business fleet leasing market for cars and vans has grown 2.5% year-on-year to 1,338,000, according to new research from the British Vehicle Rental and Leasing Association (BVRLA). Its quarterly leasing survey for Q3 2017 shows that the car portion of the business fleet leasing market (covering contract hire and finance lease only) fell 0.3% to 964,000 year-on-year, but the LCV sector had its ninth consecutive quarterly increase, up by 10.3% year-on-year to 374,000 vehicles.

Vans keep UK business fleet leasing market in growth

Dec 08, 2017

The total UK business fleet leasing market for cars and vans has grown 2.5% year-on-year to 1,338,000, according to new research from the British Vehicle Rental and Leasing Association (BVRLA). Its quarterly leasing survey for Q3 2017 shows that the car portion of the business fleet leasing market (covering contract hire and finance lease only) fell 0.3% to 964,000 year-on-year, but the LCV sector had its ninth consecutive quarterly increase, up by 10.3% year-on-year to 374,000 vehicles.

Nordea Ventures launched to invest in fintechs

Nordea, one of the biggest banks in Europe, has established Nordea Ventures to make strategic investments in fintech start-up companies as it follows its strategy of building an agile, digital bank. The bank has already partnered with and invested in fintech companies in order to develop new solutions faster than it could alone and Nordea Ventures will enable it to accelerate this process to bring new products to market for its 10 million household and 540,000 corporate customers.

Nordea Ventures launched to invest in fintechs

Dec 08, 2017

Nordea, one of the biggest banks in Europe, has established Nordea Ventures to make strategic investments in fintech start-up companies as it follows its strategy of building an agile, digital bank. The bank has already partnered with and invested in fintech companies in order to develop new solutions faster than it could alone and Nordea Ventures will enable it to accelerate this process to bring new products to market for its 10 million household and 540,000 corporate customers.

Smartphones play increasing role in vehicle disposal process

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New company car driver satisfaction tracker launched

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Auto assets could face UK ‘clocking’ crisis

The UK motor trade could be heading towards a ‘clocking’ crisis amid a rise in the number of vehic...

Invoice finance facility supports manufacturer growth

Paper bag manufacturer Badalov is planning growth in 2018 after securing a £480,000 invoice financ...